Valid Dumps 820-605 Sheet, Latest 820-605 Exam Cram

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Cisco 820-605 Exam is designed to test the knowledge and skills of individuals who are responsible for driving customer success in a networking environment. 820-605 exam covers a wide range of topics related to customer success, including customer acquisition, onboarding, adoption, retention, and expansion. It also covers various aspects of customer success management, such as customer communication, relationship management, and business analysis.

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Cisco 820-605 exam covers a range of topics, including customer success principles, customer lifecycle management, sales methodologies, and communication techniques. Candidates will be tested on their ability to develop and implement customer success plans, analyze customer data, and collaborate with cross-functional teams to meet customer needs. Successful completion of 820-605 Exam demonstrates the candidate's ability to help customers achieve their desired outcomes and drive business growth for Cisco.

Cisco Customer Success Manager Sample Questions (Q55-Q60):

NEW QUESTION # 55
The customer has a new leadership team that expresses concern over the lack of adoption of a purchased solution. Which two activities must the Customer Success Manager initiate to mitigate this risk? (Choose two.)

A. Review the original business case and reassess desired outcomes with the new leadership team.
B. Evaluate the customer's expertise in managing the purchased solution.
C. Examine solution pricing with the Renewals Manager.
D. Schedule Quarterly Business Review with the new leadership team.
E. Create a new Health Index dashboard with the Sales team.

Answer: A,D

Explanation:
To mitigate the risk of lack of adoption with a new leadership team, the Customer Success Manager must schedule a Quarterly Business Review with the new leadership team and review the original business case to reassess desired outcomes with them. These activities ensure alignment on expectations and provide an opportunity to address any concerns the new leadership may have67.

NEW QUESTION # 56
What is the best method to measure customer consumption of technology?

A. content management
B. recurring revenue management
C. telemetry and analytics
D. enterprise CRM and incident management

Answer: C

Explanation:
Explanation

NEW QUESTION # 57
What is a common indicator of customer health?

A. number of services purchased
B. amount of money spent on the solution
C. customer satisfaction metric
D. number of licenses purchased

Answer: C

Explanation:
A common indicator of customer health is the customer satisfaction metric. It reflects the level of satisfaction customers have with a product or service, which is a key indicator of their overall health and likelihood to continue using and recommending the solution4.

NEW QUESTION # 58
Drag and Drop Question
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.